Returns & Exchanges

At Rivaj, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy within 14 days of delivery for unopened and unused products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Package Your Items

  Ensure the products are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Check & Refund

  Once our team inspects the returned items to ensure they meet our hygiene standards, we will process your refund or exchange within 5-7 business days.